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FAQ

 

Do you distribute to wholesale buyers?

Yes and we promise you with the best price we can offer. Please send us an email to wholesale@mtrstore.com and our sales department will get back you with a quotation.

 

How do I pay MTRStore?

You can use Paypal or your credit card to pay MTRStore.  Once you've finihinsed purchae, just click the checkout link and it will guide you through the check out process. You can also choose to pay via bank wire transfer. Additional discount will be given for large orders through bank wire transfer. Please send us email to account@mtrstore.com.

 

Note that we reserve the right to ship to Paypal confirmed address only and the right to request further information from you to validate your transaction. This process sometimes can take longer time to complete. This is for security reasons to protect our customers from internet fraud and illegal usage of their accounts.

 

How long it usually takes for my order to arrive?

The handling and packing time for the order is shown in the product description page. Your order will usually arrive after dispatch for around 7-10 days. Orders sent by Speed Post or FedEx will be around 3-4 days after dispatch. No orders will be sent on Sunday and public holidays. The above time is for reference only; MTRStore will not be responsible for any delay due to customs checking.

 

How much is the shipment for my order?

The shipping cost is based on the weight of the product.  If you buy more product at the same time, the average shipping cost will be lowered due to combine shipment (e.g. the shipping cost of 2.1KG and 2.5KG are actually the same).  To save your time to check the price for shipping, when you keep adding different items to your shopping cart, MTRStore will estimate the total shipping cost for you and show it in your shopping cart (without go to the checkout page to review). Once you have finished shopping and go to the checkout page, the exact shipping cost will be calculated base on your exact address (country).

 

Gernal speaking, shipping weight under 2KG will be sent by Normal Airmal, the shipping cost should be the same worldwide.  For shipping weight which is 2KG or above, we will send it by Air Parcel, the shipping cost will vary by different countries (e.g. the shipping cost from the lowest to the highest: ASIA > US > Germany > France > UK > Middle East ...)

 

Will I be charged import taxes and duties?

Possibly yes. Different country will start charge taxes and duties base on different values.  However, taxation and import duties might not be applied if customs does not inspect your package. The shipping company will also make a difference as to whether tax is charged or not.

 

We have no control of whether import tax is levied on your purchase or not. If your country elects to charge you import sales tax, you are responsible for paying your own taxes. Some customers lower the invoice value during check out for import tax reason. Please note that this may make you liable for tax evasion, and if the package is lost in transit, we will only reimburse you for the amount that you elected on your invoice.

 

Lowering invoice values for avoiding taxes is considered illegal in many countries and may carry stiff penalties.We do not take any responsibility for this and you must understand that you will adjust the invoice value for your own benefit at your own risk. By default, we will always put the true and full value of your purchase on your shipping invoice.

 

What email should I send to for different questions?

Following are the emails that you could reach us by different type of qustions:

General Enquiry
general@mtrstore.com


Payment
account@mtrstore.com


Wholesale
wholesale@mtrstore.com


Website Related
support@mtrstore.com

 


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